The necessity of monitoring tools :

One of the earliest expectations that comes from an internet site is an interactive, fast and Easy Access interface for its visitors. A site, in the world of the Internet, introducing its organization and striving to preserve and sustain its audience. If a Web/Mobile Application is unable to support its users and does not identify ways to maintain effective engagement with key stakeholders – i.e. “the fans”, it will actually fail in its perspective. Maintaining the audience and promoting it, is the most obvious way to be successful in the prospect of thriving internet services and/or websites. Big internet sites do not hesitate to ensure all efforts are made to retain sustain and grow their audience.

A study conducted by Akami concluded that 74% of people expect a web page to be loaded into less than 2 seconds, and 40 % of people would leave if the website took more than 5 seconds to load.

A 2010 article by Gomez titled "Why is the speed of loading a webpage important? Can your website cause users to running away?" which interviewed 1,500 users about the loading of a webpage and how it affects their shopping experience. In this study, users expressed their view as:

• Increasing the loading time of a webpage between 2 and 10 seconds will increase leaving the website by 38 %.
• During peak traffic periods, more than 75% of users will abandon their visit if there are delays and will leave the page and move to the competing websites.

There has been a lot of research on the impact of the website loading speed. The research conducted by the Aberdeen Research Group concluded that 1 second of delay in website loading would result in a result of 7 % reduction in visits, 11% reduction in display of web page and 16% reduction in user satisfaction.

According to the results of Kissmetrics research, 47% of consumers expect website loading at a time of two to three seconds. Kissmetrics analysis suggests that 40% of people will leave the website if it takes more than 2 - 3 seconds to load. In fact, only a second of delay on screen loading may result in a 7% reduction in the rate of visits. According to Amazon's findings for large business websites, every additional second for loading a single page reduces about $1,6 billions of annual sales.

Some people think that since their service is working and there is no problem with its loading process, there is no need to set up monitoring systems or conduct daily performance analyses. The have a belief, that despite a reliable condition for the network and software, they do not need to increase management tasks by launching the monitoring system and making more work. They are often opposed to having to put display panels on the walls to monitor their services because they think they don’t need them. If you have heard of such a beliefs, just think why you take your car for a technical examination time to time, although you know your car is moving and there is no problem right now. Or why would you visit the dentist once every six months and check the health of your teeth?

• Availability

From the perspective of the World Wide Web, availability of web page is: ensuring that information and services provided to web sites is available to most audiences with different physical and mental capacities and conditions. According to the father of the World Wide Web Tim Berners-Lee word, “a web sites with any target that designed should be applicable to the users and for it’s purpose”. In his view, availability flows on a website; compatibility with different browsers, mobile phones, aided technologies, low-bandwidth users, poorly educated users; uneducated users; even the users who are not using English as their primary language, a second language can be added to their services. Web availability has a particular emphasis on the optimization of web sites for all users. The most basic and comprehensive definition of a website's availability is the ability of everyone to access the website's contents and services. The tool is expected to test the condition and infrastructure of accessing the portal based or applications.

The most important reason for the existence of a comprehensive monitoring system, based on the example that we have been examining; reviewing the health of the current state of services is to ensure accessibility of the systems, software and network hardware and enhance the functionality of services.

Critical needs of today are the use of monitoring tools which are the vital tools that can be cited for prospecting and planning, along with the reports of monitoring systems, known and potential deficiencies and weaknesses and drawing a growth map, together with all items that will be necessary.

• Search Engines and search ability

It is also important to know that website speed is only one of the major factors in Google’s ratings.

It is not surprising that search engines control the speed of websites and users of fast websites and their behavior is severely affected. With the help of these tools, developers can increase the number of sites in search engines ranks by increasing speed of their websites.

Imagine how much money it costs google to reduce the time delay by milliseconds, to access a webpage.

• Quick recognition of failures in service

In a constantly growing online environment, it is important for the servers to play their important roles. However, many failures happen while sites face high volume of traffic. A server or software may suffer from dozens of accidents and failure reasons. There are several possibilities for causing any errors or down times, that can cause a lot of confusion to developers or network administrators.

Although slow loading is predominantly caused by server configuration or software quality, there are still some problems in website performance that can be controlled by monitoring software.

During the process of monitoring, we could consider different methods, such as controlling bandwidth usage by:

• optimization and compression of site images, and
•  other resources.

This will result in additional savings related to server costs, and will also reduce the load on the network infrastructure.

It may take some time when problems/issues with the server or web site happens, until the maintenance operators are made aware of these, but they can be easily be informed, via email, text messaging or mobile monitoring applications and operation centres.

• Web/Service/Mobile Application Monitoring

By using Web/Service/Mobile Application monitoring systems you can detect anomalies, hacking or attacks, easily and quickly. Of course, it would be preferable, if such a case arises, where you will be the first one to find it, and it can be easily resolved.

The monitoring service will automatically send you reports and warnings via email, text messaging and/or mobile applications, and you can resolve the cases, as quickly as possible, via controlling incoming information on site pages by matching them with pre-defined information.This will all be automated using a robotic monitoring system.

This full-time monitoring engine will help you to provide accurate service delivery and it the fastest solution if any fault occurs.

• Priority of Monitoring

All information technology infrastructure and network equipment are used for making services and resources accessible to users. Therefore, ensuring the accuracy and speed of servers and software installed on them is very important for IT and Service experts. The emergence of a problem, in the performance of servers, often leads to large or irreparable damage and subsequent failure of service satisfaction.

Monitoring is an action to observe the status of a Service or Software.

For example, the server or site will have different situations at any moment. The service providers with monitoring services to hand can be notified of :

• The status of the server and site, the telecommunications network, the software and will also report on the errors, failures and problems with the network, server or application. These will have full and accurate reports provided, using our monitoring systems. Sometimes you could detect cyber-attacks even before service failure.

All servers, websites and network systems, in the Internet network, should be required to utilise monitoring systems.

Web based software or services which have many users, will lose user satisfaction by being unavailable and having interruptions.

Some systems that are definite candidates for monitoring are:

• Web Portals
• News / Media sites
• Datacenters
• Hosting Services / Web / Application providers
• Internet banking
• Public and private service portals
• Information sites
• Service servers, and
• Any site or server that serves website or mobile applications