Your privacy is important to Pixmon ("we", "us", "our") is committed to keeping your information secure. This Privacy Policy is provided to help you to know and understand how we collect and use your information.

This policy is effective as of May 23rd 2021.

What information do we collect?

We collect information about you when you provide it to us and when you use Prixmon, as described below.

Information you provide to us

We collect information about you that you provide to us:

• Basic Account information:  If you register for a Prixmon account, we collect your name and e-mail address.
• Payment information:  If you sign up for a Prixmon account, we collect your payment information.
• Test details:  If you use the test options (e.g. Cookies, HTTP authentication) when performing a Prixmon test, those settings are saved for future tests.
• Communications with us:  If you contact us via the Contact us, e-mail or social media or live chat, this information is collected.

Information we collect automatically

We also collect some information automatically:

• Logs:  Like most services, we log access to our services in log files.  This data includes date and time of access, IP address, browser user agent and the page visited.
• Usage information:  We collect information on how you are using Prixmon.
• Cookies / Web storage:  We use cookies and web storage (i.e. local Storage/ Session Storage) for the sole purpose of preserving state. For example, to remember who you are logged in as, or to remember where you are in performing a task.

 

 

 

Information we receive from other sources

We collect information from third-party sources:

• Google Analytics:  A web analytics service provided by Google Inc.

• Google Analytics uses cookies to enable analysis of your use of the website.
• Our Google Analytics is configured to disable all data sharing options

(i.e. our Google Analytics data is not shared with other Google products and services).

• Google Analytics' advertising features are also disabled (i.e. Remarketing and Advertising Reporting features).
• You can disable Google Analytics tracking completely by using the Google Analytics Opt-out browser add-on.

How do we use this information?

We use the information mentioned above to:

• Provide and personalize Prixmon:  We use your information to provide services to you (e.g. monitoring alerts) and to personalize your Prixmon experience.
• Communicate with you about Prixmon:  We use your contact information to send e-mails directly to you, relating to Prixmon (e.g. account validation, onboarding, subscription, monitored page alerts, etc.).  If you have opted-in, we also send you other non-essential Prixmon e-mails (e.g. Newsletters, Tips and Insights, Promotions, etc.). You can change your communications settings from the Account Part on the top right of user dashboard.
• Resolve customer support issues:  When you contact us for support, we may use your information to help resolve your problem.
• Improve Prixmon:  We use usage information and customer feedback to identify issues with Prixmon and make improvements to the service.
• Monitor and prevent security issues with Prixmon: We use logs and usage information to monitor for suspicious or fraudulent activity.

 

 

Do we share this information?

We do not share, sell, rent or trade your private personal information with third parties without your consent, except in the following circumstances:

• Service Providers working on our behalf (Sub-processors): We use third-party Service Providers to provide specific services for Prixmon. The following third-parties have limited access to specific information (as needed):
  • Smartsupp (Czechia): Customer support.
• To comply with Laws: If we receive a request for information, we may disclose information if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

How do we store and secure this information?

Information storage and security

No service is 100% secure, but we work hard to ensure that we use best security practices when processing your information. Your information is stored as long as necessary at the following locations:

• General account and report information: Prixmon (Portugal)
• Payment information: Paypal (United States)
• Customer support communications: Smartsupp (Czechia)

We do not store credit card information or any other sensitive information on our own servers.

Update and deletion of information

The following data can be accessed and updated:

• General account information:  Your Name, E-mail and communication preferences can be accessed and updated from the Account information part on the top right of the user dashboard.
• Payment information:  Your credit card details can be updated through your Paypal account
• Test details:  Test options (e.g. Cookies, HTTP authentication) can be accessed and updated from the report's account page.

You can delete your account and associated data by requesting an account deletion. If you would only like to update/delete specific data, please contact us.

Note that we may need to retain certain information (e.g. logs) for record keeping purposes. Any data retained will be anonymized (except IP).

Changes to this Privacy Policy

We may make minor changes to our Privacy Policy from time to time without notice. We will post details of the changes in the Change log section below and we encourage our users to review these changes to stay informed. If you disagree with the changes to this Privacy Policy, you will need to stop using Prixmon and request an account deletion.

How to contact us

If you have any questions or comments regarding this Privacy Policy, please contact us via our Contact us or by mail:

Prixmon
Rua do Sena 3 2 A, 1990-517, Lisbon, Portugal.

Change log

• July 23rd, 2021   First revision